ukd264's Privacy Policy

1. Definitions and Scope

The key terms used in this Policy are as follows:

• Personal Information: Any information that can directly or indirectly identify an individual — such as name, email address, phone number, IP address, or transaction records.
• Processing: Any operation involving the collection, storage, modification, transfer, or deletion of data.
• Data Controller: The ukd264 platform, which determines the purposes and methods of processing your information.
• User: Any person who uses the ukd264 website or services.

This Policy applies to all users located in Bangladesh who have registered on or are using the ukd264 platform.

2. What Information We Collect

2.1 Registration and Account Information

When you open an account on ukd264, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents required for identity verification (copy of national ID or passport)
• Payment method details such as bKash, Nagad, Rocket, or Upay

2.2 Transaction Information

A record of every deposit, withdrawal, and betting activity is stored automatically. This includes the transaction amount, time, method, and status.

2.3 Technical Information

When you visit our platform, we automatically collect certain technical information:

• IP address and device type
• Browser version and operating system
• Pages visited, session duration, and click patterns
• Cookie and session data
• Referral URL (where you came from before reaching our site)

2.4 Customer Service Communications

When you contact our customer service team via live chat or email, details of that conversation may be stored for quality control and training purposes.

3. Purposes of Using Your Information

The information collected is used for the following legitimate purposes:

4. Cookie Policy

ukd264 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Essential for the core functionality of the platform — such as maintaining login sessions and managing security tokens.
• Functional Cookies: Help remember your preferences (such as language settings).
• Analytical Cookies: We use these cookies to analyse platform usage — to understand which pages are most popular and how users navigate.

4.2 Cookie Control

You can control cookies by changing your browser settings. Please note, however, that disabling essential cookies may prevent some core platform features from working properly.

5. Sharing Information with Third Parties

We do not sell your personal information. Information may be shared with third parties in the following limited circumstances:

5.1 Service Providers

Minimum necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure support. These partners are not permitted to use information beyond our instructions.

5.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or as required by applicable law. In such cases we will provide only the information legally required.

5.3 Security Protection

Information may be disclosed as necessary to protect the integrity of the platform, prevent fraud, or protect the rights of our users.

6. Data Security Measures

ukd264 applies industry-standard technical and administrative measures to protect your information:

• SSL/TLS Encryption: All data transfers between your browser and our servers are completed via encrypted connections.
• Data Encryption: Sensitive information — particularly payment-related information — is stored in encrypted form in the database.
• Access Controls: Only authorised staff can access information required for their specific roles.
• Security Audits: Regular security reviews are conducted on our systems to identify and address vulnerabilities.
• Data Backups: Regular secure backups are taken to minimise the risk of data loss.

However, no data transmission over the internet can be guaranteed to be completely secure. We are committed to ensuring the highest level of protection, but users should also take responsibility for the security of their own accounts.

7. Data Retention Period

We retain your information only for as long as necessary:

• Account Information: Complete information is retained for as long as the account remains active.
• Transaction Records: Transaction information is retained for a minimum of 5 years in accordance with financial regulatory requirements.
• After Account Closure: Information required to meet legal obligations may be retained for a defined period; other information is deleted within a reasonable timeframe.
• Technical Logs: Server logs and session data are generally deleted within 90 days.

8. Your Rights

As a user of ukd264, you have the following rights regarding your own information:

To exercise any of the above rights, email [email protected] or contact us via our 24/7 live chat. We will process your request within a reasonable timeframe.

9. Protection of Minors' Information

ukd264 is a service for adults. We do not knowingly collect personal information from anyone under the age of 21. An age verification process is applied at the time of registration.

If we receive information that we have reason to believe belongs to a minor, that information will be deleted immediately and the associated account will be closed.

10. International Data Transfers

In some cases your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the receiving country or organisation.
• The transfer agreement includes appropriate data protection terms.
• Transferred information is processed in accordance with the standards of this Privacy Policy.

11. Responsible Gaming and Use of Information

ukd264 prioritises responsible gambling. Information about your gaming behaviour — such as betting patterns, duration, and amounts — may be analysed by an automated risk assessment system.

The purpose of this analysis is to identify problematic gambling behaviour at an early stage and to provide the necessary support. This is an important part of our responsible gaming tools. For more information, visit our Responsible Gaming page.

12. Policy Changes and Updates

ukd264 reserves the right to update this Privacy Policy from time to time. In the event of significant changes:

• A notice will be displayed on the website.
• Registered users will be notified by email.
• The "Last Updated" date at the top of the revised policy will be amended.

Continued use of the platform after changes are made will be considered as your consent to the updated policy.